At Zenyum.online, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we are here to help. Please read our Return and Refund Policy below for more details about how to return items and request a refund.
We accept returns under the following conditions:
Return Period: Returns are accepted within 14 days from the date of purchase or receipt of goods.
Condition of the Item: The item must be unused, in the same condition that you received it, and in its original packaging.
Non-returnable Items: Certain items cannot be returned, including:
Perishable goods
Gift cards
Downloadable software products
Products marked as “Final Sale” or “Non-Returnable”
Contact our customer service team at [Insert email address] or [Insert phone number] within 14 days of receiving your order. Please include:
Your order number
The item(s) you would like to return
A brief description of the reason for the return
Once your return request is approved, we will provide instructions for returning the item(s) to our designated return address.
Once we receive the returned item and inspect its condition, we will process your refund. Refunds are typically issued within 7–10 business days after receiving the returned product. The refund will be made to the original payment method used during the purchase.
If the product is returned in the same condition as received (unused, unopened, and in the original packaging).
If the return is due to an error on our part (e.g., damaged goods, incorrect items sent).
Refunds will not be provided for items that have been used, damaged, or altered after being delivered.
Refunds will not be processed for returns outside the 14-day return period.
If the returned item is deemed to have been damaged by the customer or has missing parts, we reserve the right to deny the refund or issue a partial refund.
We do not offer direct exchanges. If you would like a different item, you must return the original item for a refund and then place a new order.
The customer is responsible for paying for their own return shipping costs unless the item received is defective or the return is a result of an error on our part.
Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you receive a damaged or defective item, please contact our customer service team immediately at [Insert email address] or [Insert phone number] and provide the following details:
Order number
Photos of the damaged or defective item
Description of the damage or defect
Once we verify the issue, we will provide you with a refund or replacement at no additional cost to you.
If you wish to cancel your order, please contact us as soon as possible. Orders that have not yet been processed or shipped may be canceled and refunded in full. If the order has already been shipped, you will need to follow our return process once the items arrive.